RESPONSIBLE GAMBLING.
Gambling is a form of entertainment that always involves the possibility of losing money. Customers should only wager amounts they can comfortably afford to lose and should never allow gambling to interfere with work, family, finances or everyday responsibilities.
Betpinnacle.co encourages customers to make informed decisions about their wagering. Gambling should not be treated as a source of income. Previous results do not influence future outcomes, and customers should remain aware of both the money and time they spend wagering.
01
STAYING IN CONTROLSTAYING IN CONTROL
There are practical steps customers can take to manage their wagering:
- Set a budget before you start wagering.
- Only wager money you can afford to lose.
- Do not chase losses.
- Take regular breaks.
- Keep track of the time and money you spend.
- Avoid wagering when affected by alcohol or drugs.
STAY IN CONTROL
Set limits, track spending, and take breaks. Never chase losses or wager more than you can afford.
02
RESPONSIBLE
GAMBLING TOOLSRESPONSIBLE GAMBLING TOOLS
Betpinnacle.co provides tools to help customers manage how much time and money they spend wagering.
DEPOSIT LIMITS
Customers can set limits on how much they deposit during a selected period. Reducing a limit takes effect without unnecessary delay, while increases may be subject to a cooling-off period.
Manage Deposit Limits →TAKING A BREAK
Customers who feel they are wagering too frequently or spending more than intended can temporarily suspend their wagering activity.
REALITY CHECKS
Periodic reminders help customers remain aware of how long they have been wagering and whether they wish to continue.
LOSS & SPEND LIMITS
Loss limits help control total losses over a period. Spend limits help control total amounts wagered. Reducing limits takes effect promptly; increases may involve a cooling-off period.
SELF-EXCLUSION
Customers who need a sustained break can self-exclude, restricting access to wagering for a nominated period. Self-exclusion is different from closing an account and carries additional protections.
03
SELF-EXCLUSION
AND BETSTOPSELF-EXCLUSION AND BETSTOP
During a self-exclusion period, customers cannot place wagers, deposit funds or access their account. Customers must not create a new account or use another person's account to circumvent an active exclusion.
Customers seeking exclusion from all licensed Australian wagering providers should consider BetStop.
CLOSING YOUR ACCOUNT
Customers may request account closure at any time. Account closure does not automatically carry the same protections as self-exclusion. Customers closing their account due to gambling concerns should consider using self-exclusion tools.
04
RECOGNISING
GAMBLING HARMRECOGNISING HARM
CHECK YOUR GAMBLING
Consider these questions honestly:
- Do you wager more than you can comfortably afford to lose?
- Do you try to recover money you have already lost?
- Have you borrowed money or sold possessions to fund gambling?
- Has someone close to you expressed concern about your gambling?
- Do you feel anxious, guilty or unhappy about your gambling?
If you answer yes to any of these, consider using responsible wagering tools or contacting Gambling Help Online on 1800 858 858.
RECOGNISE THE SIGNS EARLY.
Early recognition helps you take action before gambling becomes harmful.
05
KEEPING TRACK
OF YOUR GAMBLINGKEEPING TRACK
Customers are encouraged to review their wagering activity regularly. Account history provides information on deposits, withdrawals, wagers, wins, losses and overall activity.
Reviewing activity helps customers understand their wagering patterns and assess whether limits remain appropriate. A limit set previously may no longer suit changed financial circumstances.
06
AGE & PAYMENT
RESTRICTIONSAGE & PAYMENT RESTRICTIONS
UNDER 18
Betpinnacle.co wagering services are available only to persons aged 18 years or older. People under 18 cannot open an account or place wagers. Age and identity verification is mandatory during registration.
PAYMENT RESTRICTIONS
Betpinnacle.co does not extend gambling credit, advance funds or lend money for wagering. Customers may only wager using permitted funds in their account.
Credit cards are not accepted for betting in Australia.
07
GETTING
HELP.GETTING HELP
Free and confidential support is available for anyone concerned about their own gambling or someone else's.
GAMBLING HELP ONLINE
1800 858 858
Free and confidential support available 24/7.
STATE-SPECIFIC SERVICES
Support services are available for anyone affected by someone else's gambling, including guidance on managing its impact.
08
OUR
RESPONSIBILITIESOUR RESPONSIBILITIES
CUSTOMER INTERACTIONS
Betpinnacle.co may identify indicators that a customer could be experiencing gambling harm. Where appropriate, this may include providing responsible gambling information, explaining available tools, or directing customers to support services.
RESPONSIBLE ADVERTISING
Betpinnacle.co conducts advertising in accordance with applicable Australian requirements. Promotional material should not target minors, vulnerable people, or present gambling as a guaranteed way to make money.
STAFF TRAINING
Relevant staff receive responsible wagering training covering the identification of gambling harm indicators, customer interaction, available tools and referral to support services.
09
REGULATION
& COMPLAINTSREGULATION & COMPLAINTS
Operator: Winners Bookmaking Pty Ltd
Suite 103, 308 Pacific Highway, Crows Nest NSW 2065
ABN: 35 652 847 875 · ACN: 652 847 875
Licence: 6421/2022/WB
Jurisdiction: New South Wales, Australia
Regulator: Liquor & Gaming NSW
COMPLAINTS & SUPPORT
Customers with concerns about responsible gambling controls, account restrictions or wagering limits can contact Betpinnacle.co.
CONTACT US →18+ Australian residents only
CHANCES ARE YOU'RE
ABOUT TO LOSE.
For free & confidential support call 1800 858 858 or visit Gambling Help Online.
Self-exclude with BetStop.
BETSTOP
BetStop - the National Self-Exclusion Register. Free for anyone who wants to stop all licensed Australian online wagering.
Visit BetStop →
